If You are Unhappy with Your Care

If you have views on or complaints about the care that you or a person close to you have been given, there are several ways for you to make them heard.

If you would like to complain about health care you should contact the healthcare staff who examined or treated you. You can also contact the head of the unit if you are dissatisfied with the explanation given by healthcare staff, or if you do not feel that contact with staff is working.

You can also contact the Patients’ Advisory Committee. Some incidents can also be reported to the Health and Social Care Inspectorate (IVO).

You can lodge complaints and views concerning anything from minor problems to serious situations that have led to permanent injury or death. By giving your views, you are contributing to safer health care.

Get Help from the Patients’ Advisory Committee 

You can contact the Patient Advisory Committee in your county council or region if you need support in passing on your views and complaints to those responsible in the healthcare system. 

Patients’ Advisory Committee is intended for those who have complaints, views or questions about health care, municipal care and dental services in Skåne.

When you contact the Patients’ Advisory Committee, they appoint an official to help and support you. If you want to, you can be anonymous.

The Patients’ Advisory Committee  does not judge whether or not care staff have done anything wrong; this is a matter for the person responsible for the operation in question.

Different Ways of Getting in Touch

You can use the e-service at 1177.se to contact the Patients’ Advisory Committee . You can also contact the Patients’ Advisory Committee  via mail or telephone. 

Address: Patientnämndens kansli, Region Skåne, 291 89 Kristianstad
Phone: 0770-11 00 10

The Health and Social Care Inspectorate (IVO)

If you or someone close to you has had an injury through the health services, or has experienced deficient patient safety in connection to care or treatment within the healthcare or dental care system, you can report this to IVO. As a rule, IVO do not investigate matters that took place more than two years ago. 

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